Category Archives: Social networking

No Communication Sends a Message... (and it's usually not good)

In these past few weeks of blogging about Communication for PM’s and Techies, I realize that there are situations where No Communication sends an even LOUDER message.  You probably already know what no communication means (we’ve all been victims of the “silent treatment” at one point in our life!) – but it also means a negative view of what will be the outcome of communication.

Here’s what I mean by the first interpretation of “No Communication” and the messages it sends:

  1. Avoiding communication:
    After a negative interaction with someone (criticism, conflict, discomfort, intimidation, or other non-positive interaction), it can be difficult to talk to the person the next time.  As time passes, a continuing lack of communication can amplify the original discomfort – it just doesn’t feel good to undergo the initial encounter and we don’t want to experience it yet again.  If the original situation was verbal or in-person, subsequent communication often ensues in a more distant way such as email.  Often the offensive party doesn’t even know that they caused the situation in the first place and is unaware of the ongoing angst.
  2. Eliminating communication:
    We do this when we block incoming phone calls or divert unwanted emails to trash.  Sometimes this is a good stop-gap measure to prevent unwanted communication until it eventually stops all together.  While this is a good tactic to prevent communication, it sometimes backfires by escalating into more direct forms of contact before the sender gets the message you do not want to communicate.
  3. Ignoring communication:
    Instead of avoiding or blocking communication, we also sometimes ignore incoming communication through call screening, letting calls go to voice mail, leaving emails unopened, and simply not responding.  While this may be an appropriate coping mechanism with personal situations, it does not work well in a corporate environment when you are expected to communicate effectively.

In all the above situations where NO communication is sent, there is a perceived “clear” message that is sent regardless of the lack of words. To the person on the receiving end of the avoidance, blocking or ignorance – there is a message they receive.  They will make their own judgment (based on their own perceptions) about what they think is happening, and then typically come to the wrong conclusions.  “Perception is reality in the absence of fact” is an adage that certainly bodes well when there is no communication exchanged.  One such flawed conclusion could be that the original message (that caused the problem) was never received or was interrupted.  If this is the perception, then the person on the receiving end of the “no communication” may resend their message or escalate the attempts to communicate and send increasingly urgent (and sometimes event abusive) messages back to entice a reply.  We might say that “They’ll eventually get the message”, but unfortunately this does not always happen.  When we want to communicate with someone who does not want to communicate with us, we sometimes become quite dense.  The best communication is always active communication rather than passive non-communication.

There is a second interpretation of what no communication means. It can be the pre-conception of negative (i.e., No means negative) outcomes or envisioning a negative result.  For example, if I am going into a meeting where I anticipate a negative outcome and express such sentiments to co-workers beforehand, it is likely that the outcome WILL be negative.  The saying, “if you think you can or you think you can’t – you’re right” – ties into this.  Envisioning and verbalizing negative communication outcomes is like a self-fulfilling prophecy before the fact.  Why not envision potential positive outcomes and then making that happen?  It won’t necessarily change what happens in every situation, but aren’t a few positive outcomes a good reason to change your outlook?

It really can work – envisioning a positive outcome to a tenuous communication can give direction and a positive boost to upcoming meetings and interactions.  Why not work towards the positive instead of the other way?

Remember, no communication delivers a message all the same – and it’s usually not good or lead to a positive outcome.  Plan to communicate by communicating effectively.

To your positive interactions and communication!

Carol

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Social media ... good, bad, and potentially ugly

Weekly it seems a new social network pops up into my inbasket and challenges me to keep up with its functionality and features.  While the most popular ones I’ve encountered include Facebook, myspace, Linked-in, Plaxo (pulse), Twitter, I’ve been invited to join hi-5 Naymz, Trip-it, and others.  See full size image

One social network was a cleverly disguised dating website – which I only discovered once I started getting wayward invitations based on a profile that I hadn’t even filled out!

 As quickly as these new networks spring up, a series of webinars/podcasts/ and self-appointed marketing ‘experts” tout that they have found the shortcut path to riches by using the best features of each.  (See last week’s posting about Get Rich Quick schemes on my other blog at www.caroldekkers.wordpress.com ).  It makes me wonder with all of these disparate and somewhat cobbled together networks and minute by minute postings of various lengths (twitter confines one to less than 150 characters per post) – what did people ever do before the internet networks? 

I remember growing up as a child in Canada (ok, sure perhaps we didn’t have the huge cell phones in a box like many of you had!) – and playing hide and seek, and really having to find the other players – without the aid of a GPS or a mobile phone equipped with instantaneous Tweets of a players whereabouts.  I don’t know how we ever did it (spoken tongue in cheek!)

It’s been widely reported that Human Resource departments in many companies routinely review the more racey networking boards such as Facebook and MySpace as part of their recruitment processes, eliminating those candidates who brag about their drunken weekend exploits complete with photos.  More recently it’s come to light that police departments are now also using the social networking webs to track down stolen property, find identity theft perpetrators, and locate suspected criminals.  In fact, the widely broadcasted “To catch a predator” has been successfully nabbing suspected child molesters for years using chat rooms – so why should social networks be any different?

Social networks, in my humble opinion, are really just the next generation in closing the 6 degrees of separation gap between us as human beings, but with the added familiarity of such feigned “closeness” with strangers, we need to be vigilant with our personal information (due to identity theft), our whereabouts (due to home invasions while people are on vacation), our photographs (again due to identity theft and also stalkers who may be able to broach our privacy boundaries), and private information (which online predators can use to gain trust even without having met you).  In the online world, especially when we “meet” new friends through other friends, it can be easy to let down the guard we normally have in person.  Our intuitive nature can be compromised or even shut down when online and it is imperative that we take precautions to safeguard our personal lives.

Social media has proven to link strangers, forge new friendships and lifetime  partnerships, gain business across geographic boundaries, and allow the painfully shy to play online games with many others without having to leave their homes.  These are some of the good things – but on the flip side, there can be dangers lurking behind the online personnas that strangers (as they are) can present.  The Craigslist killer befriended and met his victim through an online site, and various other sundry results are not surprising when the online personna meets the real world.  Care, caution, and consideration are needed when taking a friendship established online beyond the bounds of cyberspace.  (Make sure that real life friends have identity and contact information of anyone you choose to meet in real life that you have met first online – just in case!)

From the good, to the bad, to the downright ugly, social networking spans the gamut of our new virtual meets reality existence. 

What’s been your experience?  Is social networking superior to or does it augment in-person networking?  What are the good, the bad, and the ugly in your experiences?

Have a great week!

Carol

Carol Dekkers
email: dekkers@qualityplustech.com
http://www.qualityplustech.com/stage/
http://www.caroldekkers.com

Contact Carol to keynote your upcoming event – her style translates technical matters into digestible soundbites, humorously and forthright. View also Carol Dekkers’ general blog at http://caroldekkers.wordpress.com/ The Dekkers Report
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